Client & Patient Services
This page is maintained by DLMP Client Support Services (CSS) to provide the information and resources most often requested by clients (laboratories and providers), and patients.
Helpful Links
- Blood draw locations
- Billing inquiries, including payments and third party billing
- Pay your Laboratory Medicine bill
- Test order forms (requisition forms)
- Using Our Laboratory Services
Herpes Western Blot (HSWB) Testing Information
See our Herpes Western Blot Test (HSWB) Testing Information Packet. To request a HSWB testing kit, please fill out the HSWB testing kit request form, or contact CSS at 206.520.4600 or 800.713.5198.
Client Services
This section is intended for Provider and laboratories only. Patients, please see Patient Services below.
Contact
Providers and Laboratories, please use the contacts below for the following services:
- Lab results (fax and email)
- Specimen collection and shipping information
- Test pricing and CPT codes
- Lab locations and hours of operation
- Requests and inquires for additional testing
- Specimen problem resolution
Phone Support, 24/7: 206.520.4600 / 800.713.5198
Fax: 206.520.4903, 206.520.4642 (After 6pm & weekend faxes send to 206.598.6304)
Location: Northgate Office Building STE 400
Office Hours: seven days a week, M-F 0600-2330; Sat and Sun 0700-2130
Email: commserv@uw.edu (All email will be answered within 24 hours, M-F)
Fax machine monitored M-F 6am to 6pm. Email received prior to 8pm M-F will be answered within 24 hours. For urgent matters please contact Client Support Services by phone.
Patient Services
Access to Test Results
Please call your clinic or Provider, or:
- Access to test results Frequently Asked Questions (FAQ)
- Test results request form
If you have questions about completing the form please call CSS at 206.520.4600 or 800.713.5198.
Our Laboratory Services
For information about specimen collection and shipping information, please see Using Our Laboratory Services.